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Positive feedback is vital for growing a business and good reputation on eBay, especially when building feedback to sell BUY IT NOW or open a shop on eBay. Bad feedback can be avoided, even removed, read on to learn how.

eBay Feedback is the process where buyers and sellers rate one another based on actual trading experience. If the transaction is good you can expect positive feedback from buyers and sellers. Neutral feedback indicates room for improvement; negative feedback denotes an unacceptably flawed transaction -

Usually!

I say ‘usually’ because things don’t always go according to plan. Feedback is subjective - some people are more easily pleased than others, some more forgiving while some are more honest. I have seen positive feedback left by people who haven’t even received their product yet, and negative from others who just enjoy being cruel or haven’t even paid the seller. Jealousy, bad hair days, downright nastiness, all contribute to negative feedback which few sellers can avoid.

Positive feedback is vital for growing a business and good reputation on eBay, especially when building feedback to sell BUY IT NOW or open a shop on eBay. Feedback - positive and negative (neutral doesn’t count for % rating) is represented as a proportion of overall feedback. So the lower your feedback rating, the higher the impact negative feedback has, unlike PowerSellers with, say, 10,000 feedbacks, for whom one more negative has little or no effect.

Once feedback is given, even in the heat of the moment, it can’t be changed, so a negative stays with you for life. That’s more or less what eBay says, but the reality is different. Feedback can be retracted by mutual consent (learn more via ‘Feedback’ in your eBay account) and via firms like SquareTrade - www.squaretrade.com - who mediate between members to remove negatives.

It’s vitally important to understand why people leave negative feedback and take steps to avoid these most common reasons:

* Delay in sending product. ‘Delay’ for some people is more than a day between paying and receiving their product, for most three or four days is acceptable. Seven days is too long. If there is a delay, be upfront about it, write to buyers, apologize and give an explanation and revised delivery date.

* Sending product badly wrapped. Pack products carefully, using bubble wrap or padded bags. It can be expensive but you are allowed to add packing charges to postal costs.

* Not sending product at all. More than three negatives for this will get you suspended or barred from eBay. Not sending a product is inexcusable and you should only list items you already have or can easily obtain.

* Item not as described. Describe items as carefully and comprehensively as possible and always include a message like: ‘Item described to the best of our ability. Money back on all items with inadvertent listing mistakes or errors.’

* Not answering emails. Often the problem isn’t yours, the other person may have spam filters preventing your email getting through, often they just don’t check before leaving negative feedback. An estimated one-third of emails miss their intended destination, mainly due to spam filters.

But most PayPal letters make it through spam filters and they’re rarely missed by people who’ve binned many of your earlier communications. Virtually everyone opens emails saying ‘There’s money in your PayPal account’. Poor communications can be solved by sending a small amount of money via PayPal with a message ‘You have spam filters in place, contact me asap’. Or similar. Be careful, remember the recipient of money usually pays PayPal a transaction fee. Not so where you partially refund someone paying you through PayPal. Do this by entering the appropriate transaction within your PayPal account, scroll down to ‘refund’, pay a small amount back. The recipient won’t pay but he will get your message. Don’t refund by PayPal for buyers paying you by cheque or cash. They will be charged. The exception is where you send a token amount, plus PayPal charge, to the recipient.

* Charging high postage and trying to make more money that way. You can charge extra for packing and processing but be realistic. Don’t charge $10 for a package costing $3 to post and $2 for packing materials. It’s unprofessional and will earn negative feedback and complaints to eBay.

* In retaliation for leaving negative feedback for other eBayers. This is the most common reason for negative feedback and something you must learn to live with. If you’re honest and leave negative feedback to warn other buyers and sellers against a member you consider dishonest or untrustworthy you will get negatives. You must decide if warning others is worth the red mark!

* Just Because! You will never please them all and it isn’t worth your time trying.

Getting Good, Avoiding Bad and Managing Problem Feedback

* Retaliatory negative feedback is the most worrying aspect of all for serious business eBayers who, though they know it’s their duty to warn other sellers about undesirable customers, are often too afraid of incurring negatives in return. I only give feedback when it’s already been left for me. In my listings and compliments slip I say: ‘If you have a problem email us at myemailaddress and we’ll sort it out right away. Otherwise, leave feedback to let us know your product has arrived in good order and we will reciprocate within 24 hours.’

* ‘Reciprocate’ is the important word, and if someone leaves positive feedback we normally leave the same; if they leave neutral or negative we contact them to ask why. If we consider reciprocal neutral or negative feedback is warranted, that’s what they get. To my mind it is totally, totally wrong to leave neutral or negative feedback for anyone without first trying to resolve the problem. In this case our negative or neutral feedback isn’t retaliatory, it’s simply to warn other sellers about the buyer’s lack of care and communications skills.

* You can pre-approve bidders, allowing you to sell purely to individuals who have no negative feedback themselves and don’t leave it unnecessarily for others. You might get people to email you before bidding, you check them out, you approve or bar them from bidding. Personally, I can’t see the point.

* You can cancel bids or forbid certain people from bidding. Visit eBay’s Feedback Forum for lots of advice and comments from seasoned sellers.

* A friendly, considerate disposition, and the ability to handle difficult people, all help avoid the ‘Big N*’ which can seriously damage your business. (*Negative feedback!!!). Now let us get real, bear in mind the bigger you get, the more items you sell, the more negatives you might genuinely earn, and the more difficult people you will encounter. Be careful, considerate, communicate.

Learn from earned negative feedback, try to avoid undeserved complaints, and learn to live with whatever else happens.

Avril Harper is a triple eBay PowerSeller and editor of eBay Confidential and webmaster of http://www.publishingcircles.com. She has produced a free guide - 103 POWERSELLER TIPS - which you can download with other free to distribute reports and ebooks at http://www.toppco.com

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eBay offers quite a few simple tools to help make your buying easier, so you don’t lose track of what you’re doing. Most of them are on the ‘My eBay’ screen - if you’re logged in, you can go there just by clicking ‘My eBay’ on the toolbar at the top of any eBay page.

My Summary.

Your summary screen shows what you’re currently buying or selling, as well as any announcements eBay want to make that day. It is set up as a list of reminders, so it will tell you if there are items you need to pay for or if you have been outbid - it’s like your eBay ‘to do’ list.

You can make this screen show what you want it to by clicking ‘Customise Summary’ in the top-right corner. To go to any of the other buying tools pages from here, use the menu on the left of the screen, under ‘All Buying’.

Watching: This is your watchlist - the auctions you have decided are worth keeping an eye on but don’t want to bid on yet. To add an auction to this page, click ‘Watch this item’ in the top-right corner of its description page. To delete an item, just put a tick in its box on the Watching page and then click the Delete button.

Bidding: This is a list of all the items you’re currently bidding on. Items that you’re currently the winning bidder on are highlighted in green, while items that you’ve been outbid on are shown in red, with an option to bid again.

Best Offers: You can see here all of the best offers you’ve made on Buy it Now items, and whether or not the seller accepted them.

Won and Didn’t Win: This is where the items from the Bidding page go when the auction is over. If you won the item, then you will be able to choose an action depending on how far along you are in the buying process. From here, you can pay, tell the seller you’ve sent payment, or leave feedback once you’ve got the item. You should keep going through these steps until you’ve done them all. There are small blue icons to show you which of these steps you have completed so far, and whether the seller has left any feedback for you.

Don’t worry if you don’t often get the chance to check back at My eBay. If anything important happens, eBay will email you, and the email should contain a button or link to let you do whatever you need to do. If you want real control all the time, though, then the tools available on the My eBay page can work well for you.

By now, you’ve probably dipped your toe in the water and got quite used to buying on eBay - but is it worth it for you? In the next email, we’ll take a look at the advantages and disadvantages of buying on eBay.

Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.

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Comic books are a constant strong seller on eBay. They have great appeal to buyers for a few reasons. In addition to their collectible appeal, they also bring nostalgic memories to those who remember when they were first sold on the newsstands.

Comic books also make excellent gifts, which makes them an ideal item for an eBay shopper who is looking to buy a gift for a relative or friend.

You can make money selling comic books on eBay if you keep the above reasons in mind.
The eBay auction description for the comic books needs to reflect the reasons that people are buying them.

In other words, you need to stress their collectible value, nostalgic appeal, and gift potential.

Before you list the comic books for sale on eBay you need to do the following research.

Find out the year the comic book was published, the comic book value, and any special collectible value that it might have.

Most of this research can be easily done by purchasing a comic book price guide.

Comic book price guides are sold at your local comic book stores. I highly recommend the Wizard price guide since it will bring you up to date regarding which characters and comic books are currently popular.

Remember that most people are not experts on comic books. If you want to enjoy high profit comic book sales on eBay you need to use your descriptive skills.

Show eBay shoppers why they should be excited about buying the comic book you have up for auction.

Perhaps it’s drawn by a great artist, or written by a popular author.

You should also highlight any connections to the comic book has to a popular movie, or an upcoming movie or book release.

By following these steps you will be able to capitalize on the lucrative eBay comic book market.

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What is arbitrage?

Put simply, arbitrage is the purchase of an item on one market for immediate sale on another market in order to profit from a discrepancy in the price between those markets.

Arbitrage is a term more commonly used in the worlds financial and securities markets where, for example, traders search out and take advantage of differences in currency prices between different county’s currency markets.

In any situation where a difference in price of a product, service or item exists an arbitrage opportunity presents itself because it allows you to buy at the lower price and sell for the higher price making a profit in-between.

eBay arbitrage

So what does arbitrage have to do with eBay and how can you apply the concept to make a profit?

Every day, sellers list items on eBay in inappropriate categories or with poorly worded, incorrect or misspelled titles and descriptions. Due to the way that most people search for items on eBay (by entering keywords in the search box) these poorly listed auctions are hidden from the vast majority of buyers.

Given the sheer volume of auctions being listed and running at any one time, these poorly listed auctions are a constant source of potential arbitrage opportunities.

Lets take a look at the different types of arbitrage opportunities on eBay…

Misspelled titles and descriptions

Taking advantage of misspelled titles and descriptions is probably the most well known and popular type of arbitrage on eBay. These opportunities exist simply because people don’t realise how important their auction title is to the success of their listing.

As we mentioned earlier, most people search for an item by entering keywords in the search box on eBay’s main page. What most sellers don’t realise is that eBay by default only searches the auction title and not the auction description as well. In order to search the auction description as well as the title the user has to use the “advanced search” option and check “search title and description”.

Very few people know of this “feature” and even fewer take the time to use it.

To give you an example, searching just titles for the keyword “Playstation 2″ today returns 10576 items but searching for “playstation 2″ in titles and descriptions returns 59879 items.

This is not to say that there are almost 49000 arbitrage opportunities with “playstation 2″ as a large proportion of these will be genuine items that simply don’t have playstation 2 in the title, but it does prove that these opportunities exist and are there waiting to be found.

It really is a just a matter of common sense and simple maths; If a listing rarely gets displayed because the keywords in the title are misspelled then it simply isn’t going to a lot of bids. The fewer the number of bids, the lower the final price of the item is going to be!

So how do you use this information to your advantage, and profit? Just search the listings for items with misspelled keywords in the title.

An easy way to do this is to use a free search engine designed to highlight these arbitrage opportunities such as http://www.ebooboos.com but you can just as easily search the listings yourself for misspellings. http://www.searchspell.com/typo/ is a free website that will generate misspellings for you based on keywords you enter. For instance, entering “playstation” gave me the following misspellings;

playstatiom, playstation, praystatiom, paystation, plystation, plastation, playtation, playsation, playsttion, playstaion, playstatin, pleighstatiom, preighstatiom, pleighstation, pleighstaton, preighstation, preighstaton, pleighstashon, preighstashon, pleighstashun, preighstashun, pleighstasion, preighstasion, praystasion, playstaton, playstashun, playstashon, praystation, praystaton, praystashun, praystashon, playstasion, pleighstachun, praystachun, preighstachun, playstachon, pleighstachon, praystachon, preighstachon, playstachun, p1aystat1on, playstat1on, playstatino, playstatoin, playstaiton, playsttaion, playsattion, playtsation, plasytation, plyastation, palystation, lpaystation, playstatio, laystation

ok, some of these are going to be way off the mark (pleighstashon for example) but these will give you a good place to start.

You don’t have to search for each misspelling in turn, eBay allows you to use a sort of logical OR functionality in your searches by entering your keywords in parenthesis separated by commas, for example;

(playstatiom, paystation, plystation, plastation)

The only limitation here is that you must limit your entire search query to 300 characters.

Once you have found a potential arbitrage opportunity your next step is to investigate the typical final selling price of equivalent but correctly spelled items on eBay.

To do this you need to search the closed auctions for the exact same item as your potential arbitrage opportunity. Simply click “advanced search” from any screen, enter your description and check “completed listings only”. Checking this box will only return listings that have already ended allowing you to research completed auction prices for your item.

It’s important not to search for exactly the same title when researching completed prices, particularly if the item has something like a model or serial number in the title, just search for the most obvious search phrase.

(If you find you are getting irrelevant results just use negatives in the search box to search for items that don’t contain the word, for example “playstation 2 -controller” to search for all listings that contain the keyword “playstation 2″ in the title but not the keyword “controller”)

When analyzing the completed items it makes sense to ignore any closed auctions where the final selling price is considerably higher than the others. It’s tempting to focus on these blips but these are exceptions rather than the norm so be sure to look at what the typical final selling price is, and base your potential final selling price on that.

You should always factor in the delivery charge into the final selling price of the item. A $20 item with a $5 shipping is essentially the same price as a $5 item with $20 shipping so when investigating your potential final selling price you need to take both figures into account.

Assuming you find equivalent items that sold on eBay at a price high enough for you to turn a profit you are in business. The only thing left to do is decide how much you are willing to pay for the misspelled item, including shipping then place your bid.

So the next question is when to place the bid?

If there are no other bids on the item then you should immediately bid the minimum amount, if there are already bids on the item then you should either wait until near the end of the auction to place your bid or use a sniping tool to bid in the dying seconds of the auction.

Why should you place a bid on the item if there are no existing bids? Simple. eBay only allows sellers to revise their items if there are no existing bids. If the seller realises he has misspelled a critical word in his auction and there are no bids then he can revise his listing and the arbitrage opportunity is lost. Placing the bid means the seller is locked into the auction.

This type of arbitrage is a numbers game - some you’ll win, some you’ll lose. There are lots of people out there searching for things like “playstaton”, “pearl neklace” or “camra”.

Cross Auction Arbitrage

Cross auction arbitrage is simple; you just look out for items on eBay that you can sell on other auction sites (or any internet site that allows you to sell items.)

For example, many computer games sell on eBay at prices below what their used equivalents sell for on Amazon.com. The secret to success here is to place bids on lots of items (once you’ve researched their Amazon prices) you’ll lose most but the few that you do win will make you a tidy profit.

Books are another potential cross auction arbitrage opportunity between eBay and Amazon.

Positioning

To explain how positioning works as an arbitrage strategy you need to understand the mentality of buyers and sellers on eBay.

When people are interested in either buying or selling a particular item they pretty much remain within their own specific market. For example, if you were a collector of antiques you would browse the “collectibles” categories looking for items to buy and likewise if you were a seller of collectibles you would list your items in the same category.

But as a seller there are other markets that are potentially open to you that many people just don’t think of capitalising on.

To continue with the collectibles example, there are people out there who may be more interested in the specific subject matter of the item rather than its specific collectibility. Take old signs, aside from their potential value to a collector, these signs may be of a higher value to someone looking for something nice to hang on their wall!

All that is missing is you in the middle buying the items as a collectible and re-listing as an object of art!

The secret here is to list the item in the more appropriate category using keywords and phrases that would appeal to your new market - not the current market.

Favourite Searches

Almost nobody on eBay uses the favourite searches feature, but for those of us interested in finding arbitrage opportunities, it’s a potential goldmine.

When you search eBay using keywords (the way most people search) and hit the search button you’ll be presented with a link at the top right of your results labelled “add to favourite searches”. When you click this link you’ll be taken to the “add to my favourite searches” page which allows you to save this search for future use.

Now this is where it gets interesting - check the “email me daily” box and you’ll get an email from eBay highlighting potential arbitrage opportunities as and when they are listed - you don’t even need to search!

Conclusion

We hope this article has given you an insight into the many arbitrage opportunities that exist on eBay. For more free tips, ideas and strategies for successful eBay selling, visit us at http://www.learn-to-sell-on-ebay.com

Leighton Williams is the owner and writer of http://www.learn-to-sell-on-ebay.com The web’s #1 resource for free advice, tips and strategies on how to sell successfully on eBay.

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